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Our Commitment To Privacy Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

 

The Information We Collect: This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to become a member. The types of personal information collected at these pages are:

 

  • Name and postal address
  • Email address
  • Telephone number

Delivery Period Following receipt and clearance of payment, all purchase(s) will be posted within five working days.
All parcels are dispatched via a method which must be signed for upon receipt (ensuring we can confirm the parcel was received by the customer).

 

Payment Methods We accept all the major credit / debit cards via our payment gateway (PayPal).

 

Online Orders & Card Security All credit / debit card orders placed online are made on a secure, encrypted server to ensure the privacy and security of your information. All payment transactions take place on the secure encrypted server of our payment processor (PayPal) - we never have access to your card details at any time.

 

Refunds Customers have up to 7 days after the goods dispatch date in which to request a return and refund. Before returning any product(s) please contact us via email or telephone.

 

Glassware :  We supply handmade mouthblown glassware, each item is different in some way this is not factory produced moulded glassware.  so items may differ in height and colour patterns. on occasions there maybe small air bubbles from the blowing process this is not a flaw as its part of the process, however, it becomes a flaw if the bubble is broken. We will require photograph of items broken on arrival, and if you feel there is a flaw please photograph and send to avoid expensive shipping back and fore between us!